Continue your identity check on your phone

A phone camera is usually the easiest way to photograph your ID and take a selfie. If you opened your check on a computer, look for Best done on your phone on its start page, welcome screen or before starting the photo steps.

The start page names the firm that requested your identity check, lists what to bring and shows when the link expires. On your phone, select Start to open the identity check. On a computer, Continue on this computer is available below the phone options. If the check is already finished, you see its status.

1. If the page says we sent you a WhatsApp message, open that message on your phone.
2. Or select Show QR code on your computer. Scan it with your phone camera and open the link. The code works once and expires in 10 minutes. Select Get a new code if it expires. Hide code cancels it.
3. You can also select Email me the link. We send it to the email address already on your check and show a masked address so you know where to look.

For a check with an intake form, your latest answers are saved before a QR code or email link is requested. If saving fails, try again before switching. When you scan the QR, your saved answers return. If you had reached the photo steps and all required answers are complete, you land there. Nothing submits until you select Start identity check. Opening an email or WhatsApp link may show the welcome screen first.

For a start-page check, scanning the QR opens the same firm introduction on your phone. Select Start there to begin. The start page and finishing page show the firm's contact details when supplied. If none are listed, contact the firm that sent you the link.

Your computer shows Continuing on your phone after the QR is used. After your phone submits your details, finish the ID photos and selfie on that phone. You can close the computer tab. Submitting details does not mean the identity check is complete.

To stay on your computer, use its normal continue button. After scanning a QR, select Continue on this computer instead to enable that button again. If you use both devices, the last saved answers win.

If you did not scan the code but your computer says another device is continuing, contact the firm named on the page. If a link or code is unavailable, request a new code on your computer or open your original WhatsApp or email message. If no email address is available, contact your firm for help.