How can we help?
Guides for every part of Certivus, including the same help docs you'll find inside the app.
What is in the help centre
The same articles that power in-app help inside Certivus, published here so they can be read, linked, and searched without signing in. They cover onboarding clients, running checks, managing evidence, exporting compliance packs, and administering a firm account.
Help articles or guides
Help articles explain how to do something in Certivus. The guides explain the UK regulation behind it: what MLR 2017 requires, what supervisors look for, and what evidence to keep. If your question is about the obligation rather than the software, the guides are the better starting point.
If you cannot find an answer
Search covers the whole site rather than just help. Where a question concerns your firm's specific regulatory position rather than the product, your AML supervisor or professional body is the right source, and we would rather say so than guess.
Getting started
Dashboards
Reading the dashboard: health card, today's work, recent activity.
How the 12-factor score works and what each factor measures.
Daily-driver inbox of items needing the MLRO's attention.
Single-pane-of-glass for the firm's appointed MLRO: action queue, programme health, ACR, SAR pipeline, calendar, exports.
Daily UK compliance news feed (HMRC, OFSI, FCA, ICAEW, JMLSG) plus Certivus product updates.
Clients & onboarding
The KYC list: every natural-person client you've onboarded.
The KYB list: every legal entity you've onboarded.
How to read the file-completeness card on each client profile.
How to link a company's BO to an individual you've already onboarded.
The reusable consumer credential: what it is and how it changes your workflow.
Import beneficial owners straight from Companies House.
Step-by-step: send, resend, cancel, and read the recent-invites list.
Link a company to its parent and see its subsidiaries.
Request consented reuse of an existing Pass or invite a client to create one.
Request a UK company credit report: Creditsafe-powered PDF, ~30 minute turnaround.
Archive (relationship closed), Delete (record was a mistake), GDPR erasure (subject right + retention expired). Which to use when.
Registry confirmation, key-people checks, documents and entity screening through one link.
A 30-second selfie step-up that confirms the verified person is still the one you're dealing with.
Stalled clients are nudged at 24h, 72h and before expiry; your team stops chasing.
Manage who receives platform alerts (credit-report requests, system events) on WhatsApp + email.
Compliance
How to attach certificates, ID docs, SoF proofs, audit reports.
When you change a risk rule or template, re-score every client.
Unified due-date view across reassessments, training, PCP review, audit.
Screen client payments in real time; the MLRO works alerts from one live queue.
Matter-level risk and status alongside client diligence, with filtered CSV export.
MLR reg 21(1)(b) independent annual review: five-step wizard with dual sign-off.
Reports
The hand-to-inspector bundle: 3 PDFs + uploaded evidence + manifest.
Audit-defence ZIP for one specific company client, including linked-BO evidence.
MLR reg 21 senior-management oversight report. Generate annually.
Chronological record of every state transition in your compliance programme.
Branded per-case PDFs: plain-English findings, every evidence section, decision history.
Inspection pack PDF and CSV exports of your core registers.
Reference
Plain-English summaries of every MLR / POCA / AMLGAS citation.
What each tab in Settings configures and who can change it.
Invite users, set roles, appoint your MLRO.
Firm-level documents and registers auditors expect to see.
Standard, Enhanced DD and High-risk presets, plus the full mix-and-match editor.
Push signed Certivus events into your own software, with retries and dedupe.
Built-in training modules with per-person completion (MLR reg 24 evidence).
Certivus Verify
settings
Remove every Certivus branding cue: custom portal, email, verify link, and WhatsApp number.
Register portal.your-firm.co.uk for your team's daily login. Includes the auth bounce-through explainer.
Send KYC links from verify.your-firm.co.uk instead of app.certivus.com. It is the most-clicked URL your firm sends to clients.
Send outbound email from your own domain. Required for Gmail/Yahoo bulk-sender compliance.
Route outbound WhatsApp via your firm's own WhatsApp Business Account. Requires Meta Business Manager + Expediusly.
Generate, rotate, and revoke API credentials for your firm. No platform-admin involvement.
See and revoke third-party apps that have OAuth access to your Certivus workspace.
What happens at activation: your partner stops being the data controller; your firm becomes the controller.