Re-authenticating a client's identity
In brief: A 30-second selfie step-up that confirms the verified person is still the one you're dealing with.
A step-up check that confirms the person you verified before is still the person you're dealing with, without rerunning full onboarding.
When to use it
- A high-value or unusual instruction arrives by email or phone.
- A transaction alert suggests the account may be compromised.
- Periodic assurance on high-risk relationships.
How it works
The client receives a link and takes a quick selfie. Certivus compares it biometrically against the portrait captured during their original verification. No documents, no forms, and usually under 30 seconds.
Starting one
- From the client's actions menu (⋮): Re-authenticate Identity, available once their identity verification is complete.
- From a transaction alert: Request client step-up; this also marks the alert awaiting user and copies the link for you to send.
Outcomes
A pass is recorded on the client's record with a fresh timestamp. A fail or mismatch routes the case to review so the MLRO decides next steps; nothing is auto-blocked without a human.
Requires a completed identity verification with a stored portrait, and the re-authentication capability enabled for your firm.
This guide is part of the Certivus Help Centre. Certivus is AML compliance software for UK accountants and law firms. Browse the other help guides, see what Certivus does, or check pricing.
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