Help Centre/Billing & monthly invoicing

Billing & monthly invoicing

In brief: Per-check rate card, source-based pricing, monthly billing cycle, plan tiers, refunds.

Before enabling live Verify checks, contact sales to confirm the terms for your account. No Verify-specific rate card is quoted here, including Pass reuse, age estimation, profile surcharges, or volume discounts.

Firm checks and subscriptions

For the signed firm check catalogue and Starter, Professional, Scale, and Custom subscriptions, see Billing, balance & plans and Choosing a TruePersona™ check.

Firm API access and white-label branding are available only on Custom (Enterprise), contact sales. Do not assume that a Verify API key enables the firm's Partner API.

The signed check policy charges when the invite is sent. Checks are not refundable, and resends are free. This replaces the older completion-based charging and refund claims in this guide.

Reviewing usage

Review your account's recorded usage and billing history in Verify settings. If an amount or charge is unclear, contact support with the verification ID.

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