Help Center/Signing up for Certivus Verify

Signing up for Certivus Verify

In brief: Sandbox account + free testing — no card, no sales call.

Verify is self-serve. You sign up, get sandbox API keys, and start testing — no sales call, no contract, no card.

Where to sign up

Visit app.certivus.com/verify-app/signup and fill in:

FieldWhat it means
Company / brand nameThe trading name your customers see. Shown on verification emails and on dashboards.
Contact emailWhere billing, security, and account notifications go. Use a shared inbox if you can (ops@, tech@).
SectorHelps us route you to the right docs and gives us anonymised aggregate stats. Doesn't affect what you can do.
Expected monthly volumeA rough estimate. Affects nothing on day one — purely informational.

Click Create sandbox account. You'll land on the Verify dashboard.

What you get on day one

The moment your account is created, the following are spun up automatically:

  • A sandbox accountstatus = active, mode = sandbox.
  • A sandbox API key — visible in API keys. Copy and store it; we only show the secret once.
  • A test environment — every endpoint works, but results are canned. You can build your full integration before going live.
  • Free quota — up to 100 sandbox checks per month. (Sandbox is always free; the quota exists to stop runaway loops.)

What you don't get yet

  • Live keys — these only appear after upgrading to live.
  • Real verifications — sandbox returns deterministic fake results by design. You can't accidentally bill yourself during testing.
  • A bill — sandbox is free. Forever. You only ever pay for live checks.

First-run dashboard tour

After signup you're dropped on /verify-app/dashboard. The pages:

PageWhat's on it
DashboardStat tiles (checks this month, success rate, average time), recent activity.
API keysIssue, view, revoke. Sandbox vs live tabs.
ChecksSearchable list of every verification, with status + outcome.
WebhooksEndpoint registration + delivery log.
SettingsAccount name, sector, billing contact, upgrade-to-live button.

If you'd rather use the API straight away, issue an API key and skip the dashboard entirely. Both paths work.

Account states

Your Verify account has a status (independent of mode):

  • active — fully usable.
  • suspended — checks return ACCOUNT_SUSPENDED. Usually caused by overdue billing or a manual hold. Contact support to lift.
  • deleted — soft-deleted. Cannot be reactivated; sign up again if you need a fresh account.

A separate mode flag (sandbox / live) controls billing and provider routing. Status + mode are independent: a live-mode account can be suspended; a sandbox-mode account is always free.

One person, multiple accounts

You can sign up multiple times under different brand names if you operate multiple platforms. Each account has independent keys, webhooks, billing, and quota.

If you want a single login that can switch between accounts, that's on the roadmap. For now, use one email per account (Gmail's + alias trick — you+brand1@gmail.com — works fine).

What to do next

Didn't find what you needed?

Contact support