Uploading evidence
In brief: How to attach certificates, ID docs, SoF proofs, audit reports.
Several compliance records — training certificates, audit reports, BO ID documents, source-of-funds proofs, the PCP source PDF — need actual files attached rather than just URLs.
Where you'll see the upload
Every dialog that needs evidence shows an Upload evidence control inline with the existing URL input:
- Settings → AML Compliance → Staff AML Training Register — add record → upload certificate
- Settings → AML Compliance → Independent AML Audit Reviews — record review → upload reviewer's report
- Settings → AML Compliance → Policies, Controls & Procedures — publish version → upload source document
- Client profile → Beneficial Owners — add owner → upload ID
- Client profile → Source of Funds — add declaration → upload evidence
What's accepted
PDF or image (JPG, PNG, WEBP, HEIC, HEIF), DOC or DOCX. Max 20 MB per file.
How files are stored
Files are stored in a private storage bucket scoped to your firm. The
path convention is <your-firm-id>/<category>/<record-key>/<filename>.
Only active members of your firm can read, upload, update, or delete
files under your firm's prefix. Cross-firm access is blocked at the
database level.
How files are served
When a staff member clicks "Open" or "View evidence", we generate a 60-second signed URL that proxies through Supabase Storage. The URL expires automatically — there's no permanent public link to any file.
What the Compliance Pack does with them
The Compliance Pack ZIP automatically bundles
every uploaded evidence file alongside the three PDFs, so an inspector
gets everything in a single download. Files are renamed in the zip to
be recognisable (e.g. jane-doe-AML-induction-2026-01-15.pdf) and
prefixed with a short uuid to guarantee uniqueness.
URL or upload?
If you keep the certificate in an external system (e.g. ICAEW's provider portal), you can still paste the URL — the record accepts either or both. The upload takes precedence in the UI; if you upload later, the link badge switches to "Uploaded evidence".
Deleting evidence
The "X" button on an uploaded file removes it from storage and clears the link on the record. Use with caution — there's no undo. The parent record itself is preserved.
Didn't find what you needed?
Contact support