Ongoing monitoring

UK MLR 2017 reg 28(11) requires you to scrutinise the business relationship on a continuous basis — not just at onboarding. Certivus does this by re-screening every client on a schedule against the sanctions / PEP / adverse-media universe and surfacing changes.

Where to find it

Sidebar → Monitoring.

What it shows

Three working lists:

• New alerts — fresh hits flagged since your last review. Action these first; they're the only items that need a disposition.
• Active monitoring — clients currently enrolled in monitoring, with their last screen date and next-due date.
• Stopped / paused — clients you've explicitly removed from monitoring (e.g. relationship ended, dormant file).

How it works

When you enable monitoring on a client (Client profile → AML → Monitoring toggle), a cron job re-runs the AML screen against the provider (Didit, ComplyAdvantage) at the configured cadence. Default is monthly; high-risk clients can be set to weekly.

If a re-screen turns up a hit that wasn't on the previous result, it lands here as a new alert. Hits that already have a disposition on file (Phase 8: AML hit dispositions) are suppressed automatically so you don't keep seeing the same false positive every month.

Dispositioning a new alert

Click into the alert → AML screening panel → resolve each hit:

• Confirm true match → triggers Internal SAR / external SAR flow
• False positive → record reason, suppresses on future re-screens
• Inconclusive → request more documents / escalate

The disposition becomes part of the client's audit log and the firm-wide audit log for MLRO defensibility.

Cadence and quotas

Each re-screen consumes one provider credit from your firm balance. You can see your remaining balance at Sidebar → Balance.

Related

• Client compliance status — per-client state
• MLRO Queue — where new alerts surface for action
• AML Calendar — when each client is due