Getting started with Certivus

This is the first article every new MLRO, partner, or practice manager should read. It takes ~5 minutes and unlocks the rest of the platform.

Who Certivus is for

UK accountancy and law firms regulated under the Money Laundering Regulations 2017. If your firm has an MLRO, runs CDD, or files SARs, Certivus is built for you.

The three screens that drive everything

Screen	Audience	Question it answers
Compliance Health (dashboard)	Senior partners	Are we compliant?
MLRO Queue (sidebar)	The MLRO	What do I action today?
Client Compliance Status (every client profile)	Staff on a case	Is this file complete?

Each shows the same shape: a percentage, traffic light, and factor list with regulator citations. Hover any citation badge to read a plain-English summary.

Creating your account

Enter your name and email, pass the short security check, and we email you a 6-digit code. Enter it, then choose a password.

Closed the page or refreshed? Come back to the sign-up page and you return to the code step. Your emailed code still works; we don't send a new one unless you press Resend code.
Pressed Resend? Only the newest code works. Use the latest email.
Asked to do the security check again? If it has been more than 15 minutes since your last code, we ask you to confirm you're not a robot before sending another. Your details are kept.
The security check doesn't appear? It is usually an ad or content blocker, or a network that blocks Cloudflare. Allow the page or try another browser, then reload.

Setting up your firm

Find your firm on Companies House and we fill in the address and entity type. Then choose your type of business. Search for it (for example "lettings", "crypto" or "conveyancing"), or pick Something else and describe it in a few words. If your Companies House record lists a matching activity, we suggest a type for you; change it if it is not right.

Your type of business sets your sector and, where there is only one possible supervisor (for example HMRC for estate agents), fills in your AML supervisor. You can change both later in Settings → Firm → AML settings. Businesses outside accountancy and law use our general risk assessment.

Day-one setup (30 seconds)

On the dashboard you'll see a "Get set up in 30 seconds" card. Three one-click actions take a brand-new firm from 0% to ~60% health:

Appoint me as MLRO: POCA s.330 requires a nominated officer.
Publish starter PCP: 20-section starter template for your MLRO to review and edit.
Log AML induction for me: today, 12-month expiry.

After this, edit your PCP, run the firm-wide risk assessment, and add your first client.

Opening Certivus from your partner app

Choose Open in Certivus in your partner app, then sign in with Rajoka ID. Certivus checks your current workspace access with that partner before opening the firm. If the partner cannot be reached and there is no recent access check, you will see “We can't verify your access right now” with options to try again or sign out; access is never silently granted.

Daily workflow

Morning glance: dashboard → Compliance Health score
First task: MLRO Queue → action items by urgency (high first)
Working a client: client profile → File Completeness card tells you exactly what's missing
Before an inspector visit: Settings → AML Compliance → "Download compliance pack" generates a single ZIP

Watch this in the product