Individuals

The list of every natural-person client your firm has onboarded. This is the KYC-focused surface: identity verification, AML screening, and per-client risk assessment.

Where to find it

Sidebar → Individuals (the Users icon).

What's shown

Each row gives you at a glance:

• Name: formatted "First Last" even if stored "Last, First".
• Compliance status: the current state of this individual's file (Screening complete, Intake complete, Review pending, etc.).
• Identity (TruePersona): has identity been verified? Pill colour triages: green ✅ verified, amber ⚠ pending, grey ⚪ not started.
• Risk: Low / Medium / High based on the latest assessment.
• AML: Clear / Hits requiring review / Not run.
• Last check: when the AML / verification was last refreshed.

What you can do here

• Add Individual (top-right): quick form to capture name, DOB, contact details, and (optionally) send a TruePersona verification invite in the same step.
• TruePersona: start an identity + AML check for an existing individual without leaving the list.
• AML Check: run AML screening only (useful for ongoing monitoring re-screens).
• Bulk import: CSV import for migrating existing client lists.
• Filters: narrow by AML status, risk level, monitoring on/off, compliance status, or free-text name search.

How it relates to Companies

Individuals and Companies are split surfaces because they have different evidence requirements:

• Individuals need ID document, liveness, AML screening, risk assessment.
• Companies need company-number verification, beneficial-owner mapping, ownership %, KYB AML.

If the same person is also a beneficial owner of a company you onboard, you'll be able to link them, and from this individual's profile, the Companies tab will show every company they appear on. See the Companies guide for the other side of the link.

Related

• Companies
• Client compliance status
• TruePersona: identity + AML
• Ongoing monitoring

Activity and relationships

Activity shows internal notes, status changes, emails and WhatsApp messages in one timeline, newest first. Add an internal note using the box at the top. Team members with permission can edit or delete notes in the timeline. Related status steps from the same event appear together under the final status. Email and WhatsApp entries use readable names and show their delivery state; Sent does not mean Delivered or Read.

Notes, email, WhatsApp and audit history each have their own loading or error message. If one cannot load, the other available activity remains visible. Select Try again to reload that source.

Companies distinguishes company ownership links within your firm from Companies House search results. No ownership links is a compact message. A Companies House search that has not run or failed is never presented as a successful search with no results. Nationality is optional for the search. Complete missing search details in personal details on Overview.